solutions: services

“a complete service set available to meet the
specific needs of each client”

• diagnostics
• performance benchmarking against KPIs
• hosted IVR solutions
• customer and employee surveys
• communication flow mapping
• unique performance management model
• review and implementation of SLA’s with suppliers and outsourcer’s management:
  • interim management support
  • CC set-up /start-up support
  • forecasting / planning
  • CC training (soft & technical skills)
  • CC IT systems solutions
  • provision of hosted Workforce Management Solutions (WMS)
  • outsourced relationship management